Live chat fuels up your lead generation like nothing else!
Customers are crucial for the existence of a business but it’s never that easy to acquire them! The very first step that needs to be accomplished to build a customer base is lead generation. A growing influx of leads is what keeps a business going in the first place and the best way to achieve that is live chat. Read on to know how.
Live chat reduces wait times:
The trouble with today’s customers is, they are impatient. They want everything to be instant. They hate waiting for long times, just to get in touch with a representative. That’s the reason they look out for channels that offer a speedy problem resolution. That’s what live chat is all about. Live chat helps your chat agents provide instant responses and increases their likelihood of converting into a lead.
Provides a personalized experience:
A live chat service comes with reporting and monitoring tools that let you spy on your customers. You can leverage these tools to monitor visitor behavior and deliver more personalized services hence converting them into leads.
Improves customer service:
Timely responses, instant query resolution and self service tools to help visitors solve their problems by themselves, all contribute in enhancing the customer service. Moreover, co-browsing feature enables your agents to share screens with the visitors, be on the same webpages from two different locations and navigate to the desired locations takes the customer service to a higher level. All these features not only help generate more leads but also help in customer acquisition.
Eliminates the chances of site abandonment:
Proactive chat invitations let you engage with your customers and keep them glued to your website. A live chat service provides you away of engaging with your customers and proactive chat invitations fuel up the process.
Live chat has immense potential to benefit your website. So, if you want to leverage these benefits, you should give it a shot right away!
Source : Live Chat Agent