Chatbot: A reliable and trusted employee ready to serve you for free!
Not yet created a chatbot for your business? Not quite convinced about creating one? Well, we have some solid reasons to convince you about that!
But first! What exactly is a chatbot and what’s it meant for?
Well, a chatbot is basically a computer program that conducts a conversation via auditory or textual methods. It’s a method of fuelling up your live chat assistance. Easy to create, this highly efficacious program is the best thing you can strengthen your website with. Have a look at what all it can do for your website and business:
Helps provide 24/7 live chat assistance:
Punctuality and accuracy are the most important qualities that a chatbot possesses. It will never be tired and will work even when your human employees are asleep or distracted. It will serve the purpose it has been created for, 24/7/365 and that too without asking for any salary!
Enables you to be where your audience is:
According to the latest researches, people are no more enchanted by those ever so enticing social media platforms! The craze for social media has dropped to a considerable point. That’s because people are more concerned about their privacy now. They do not wish to share each and every bit of information about them. Since they have grown selective about this aspect, they have turned to messenger apps that build only meaningful relationships. Also, a chatbot can be easily created for these apps and it can then help you to be where your users are and engage with them.
Improves lead generation:
Chatbots make it convenient for the potential customers to put their queries forward. Resolving visitor queries in the very initial stages further makes it easy to filter out the web surfers from potential customers. Thereafter, those potential customers can then be convinced to provide their information so a salesperson can contact them.
A chatbot helps provide multilingual support:
Businesses that rely on visual content for their marketing endeavours can leverage a chatbot to amp up all their efforts. That’s because chatbots can not only employ rich content but also resolve complex queries of customers around the globe. Moreover, language is not at all an issue as a chatbot can be multilingual and support up to 12 languages!
So? Were we able to convince you about creating a chatbot?
Source : Live Chat Agent
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