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How Chatbots Are Revolutionising The Way Hotels Deal With Customers!


Automation has impacted almost all the businesses around the globe in a positive way. It is speculated to become an inevitable element for every business in the coming years with the restaurants being at the top of the list. Here’s why: 

Ordering food is fun with chatbots:

As an essential element of machine learning and automation, the chatbots do speed up the process of food ordering. They make the process less of a headache and more of an enjoyable process.

Wondering how?

Well, the chatbots not only receive orders, they keep the customer entertained by sharing facts and cracking occasional jokes. They make the conversation more interesting by asking questions. This not only keeps the customer glued but also helps enhance the overall experience.

Chatbots help to identify loyal customers:

Customer retention is something that every business desires to achieve but it doesn’t come easy. Finding and retaining loyal customers is no game! When it comes to the restaurants, people often have their favorite joints for ordering. In fact, they even repeat their orders in case they like a restaurant’s dish.

Now, it’s the duty of every restaurant to make its frequent customers feel special, isn’t it? That’s what a chatbot can help with. Restaurants can easily use these bots to notify the customers about special offers or loyalty points that they wish to offer to their loyal customers.

Chatbots lower a restaurant’s marketing expenses:

Wondering how?

Well, as a matter of fact, the chatbots are designed to work inside social/messenger apps. So, a restaurant doesn’t need to spend much money on various marketing channels.

Since the restaurant doesn’t require to build a mobile app and then go crazy promoting it so that people download it, the chatbots are definitely a cost-effective option to opt for.

Customer preference can be taken into consideration:

Won’t you love to see a menu full of all your favorites and preferences?

That’s exactly what the chatbots can help the restaurants with. The machine learning technology enables the chatbots to make use of customers’ data and order history to know their preferences. This information can then be used to show up a list of dishes that the customer would be glad to see!

So, that’s how chatbots revolutionize the way restaurants serve. If you too own a restaurant and have not yet considered using a chatbot for your business, hurry up!

Source : Live Chat Agent

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